You were notified that it would be reported to the general manager as well as investigated by our Executive housekeeping manager. We had discussed the problem as well as the possible causes. We listen to all guest feedback as this is our greatest tool to become a better establishment and to better serve all of our guests.

The room keys were handed to me to check-out so I was able to pull all of your information as we were speaking. I was the manager that was at the front desk when the complaint was issued. On behalf of myself, and the entire staff, I apologize for your experience with us. It is always our goal to provide a comfortable, clean and safe atmosphere for all of our guests. Thank you for choosing to stay with us and for taking the time to leave a review.

We will continue to ensure that every guest has a wonderful stay and we can't wait to make your next stay even better! Breakfast is an integral part of everyone's day and we understand the importance of providing a fresh and yummy variety! I will be sharing your feedback with the team as a way of celebrating all of the hard work and dedication we have put in. We were thrilled to add sausage, scrambled eggs and fresh oatmeal to our breakfast and have even more updates coming soon. We are so happy to hear that they were comfortable and you had such a great sleep. We have recently purchased and installed all new mattresses, box-springs and bedframes. We have also included USB plug ins and outlets in each room. We are proud to offer spacious and clean rooms, each equipped with a microwave, pull-out sofa and two flat screen TVs. Our close proximity to Mohegan Sun makes us a convenient accommodation choice and our great staff service is truly what sets us apart! Our team truly cares about each individual guest and ensuring that we meet everyone's needs. Thank you for staying with us and for taking the time to leave a detailed review.

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